Credit card authorization and address verification must be received prior to shipping any order. Severe weather may impact deliveries throughout the US. Please check in with your order status for updated tracking.
Standard Shipping orders are processed once credit card authorization and address verification have been obtained. Orders shipped via Standard Delivery typically arrive in 2-15 business days (Monday through Friday, not including holidays) for the United States. All orders are shipped within 1-2 business days. Orders placed after 11AM PST (2PM EST) will be processed the following business day. All orders placed on Friday after 11AM PST will be processed on the following Monday.
Expedited Shipping orders placed before 11AM PST will be shipped the same day and are shipped via USPS priority express. We do not offer weekend delivery on expedited orders.
Weekends and Holidays are excluded from processing and shipping times. Please account for non-business days when placing your order. You should receive an email with tracking information when your order has been shipped.
Refused, Unclaimed or Undeliverable Packages: If delivery is refused by recipient, or the package is unclaimed for any reason, the order will not be refunded unless the package returns to Sakora Linn. The original shipping cost and the cost of return shipping back to us will be deducted from the refund.
Returned Mail: If a package is returned because the address provided to us was incorrect, we are not responsible for the cost of re-shipping. Customer service will contact you for the correct address and the buyer will need to re-pay shipping and handling costs before we re-send the package.
Lost/Damaged by Delivery Service: Sakora Linn is not responsible for errors made by the US Postal Service. Please contact the delivery carrier directly to file a claim.
Stolen Packages: Please make sure you are shipping to a secure location. Once tracking reports that your package has been delivered you’ll need to contact your local Post Office for any missing packages. They can assist you with filing a claim.